Addressing Security Vulnerabilities in Cloud-Based CRM Solutions
Keywords:
Cloud Computing, CRM Systems, Security Vulnerabilities, Data Breach, Access Control, Compliance, Cloud Security, Author Name, Scopus, Springer, Journal Name, Wissira, Journal Short Form, Wissira Press, Wissira Research Lab, Research Gate, SSRN, ISSN, Academia, UGC Care, PubMed, WOSAbstract
Cloud-based Customer Relationship Management (CRM) solutions offer immense benefits in terms of scalability, cost-efficiency, and accessibility. However, these advantages come at the cost of security challenges. As cloud computing increasingly becomes a core element of enterprise infrastructure, understanding and addressing security vulnerabilities within cloudbased CRM systems becomes imperative. This manuscript explores the various security issues associated with these solutions, such as data breaches, access control, data integrity, and compliance risks. It also evaluates existing security measures and proposes enhancements to ensure a more secure cloud-based CRM environment. By analyzing both technical and organizational strategies, this paper provides recommendations to mitigate vulnerabilities and strengthen cloud CRM security frameworks.
